Returns Policy


Due to health and safety, only unopened or items that are damaged on arrival may be returned.

Returns Period
The time limit for Returns is strictly 30 days

Return Address
Please send your enquiry via email first and we will make return arrangements.


Return Method
Agreed returns should be sent via standard postage.

Shipping Costs
Return shipping to be paid by customer unless otherwise agreed in writing by PonytailShop.

Return Credits
We do not refund in cash but will replace or exchange for a product of same value or difference to be paid by customer.