Due to health and safety, only unopened or items that are damaged on arrival may be returned.
The time limit for Returns is strictly 30 days
Please send your enquiry via email first and we will make return arrangements.
Agreed returns should be sent via standard postage.
Return shipping to be paid by customer unless otherwise agreed in writing by PonytailShop.
We do not refund in cash but will replace or exchange for a product of same value or difference to be paid by customer.